Development of a ChatGPT-powered email system for questions about mechanical and electrical construction (Fuji Furukawa E&C)

Automatically translated from the Japanese original.

Case Study

■ Client

Fuji Furukawa E&C (TSE: 1775)

■ Challenge

Mechanical and electrical (M&E) installation work demands extensive research into legal regulations, the properties of materials and equipment, construction methods, and more. Back-and-forth exchanges with government authorities and specialists were consuming a great deal of time and driving up labor costs.

■ Solution

・Introduce a system that lets on-site M&E staff ask questions by email at any time, with the goal of reducing labor costs while raising the quality of service

・Automatically reply to submitted questions within one to several minutes